For
additional information contact HitSites Support at
support@hitsites.net
Trouble Tickets
Although H-Sphere provides a facilitated system of site
management through a user-friendly interface, some questions may arise. Trouble Tickets
are useful, as a
means of communication between the user and the technical
administrator. Virtually every form contains a link to the TT form
where you can report your problem:
These links will bring you to the Add Trouble Ticket page.
You can also get on this page by selecting Make a Ticket from
the Support Center menu:
The following form will appear:
- Title: name the problem, as you would like to refer to
it.
- E-mail: your e-mail address. It is required if you want
to receive an e-mail confirmation that your trouble ticket was
received by the technical administrator.
- Web Only: tick this box if you don't want to receive the
e-mail confirmation.
- Priority: state how important or urgent it is for you to
have this problem taken care of.
Trouble Tickets List
Trouble tickets that have been submitted are added to the
Trouble Tickets List. To view the entire list of trouble tickets,
select Trouble Tickets from the Support Center menu.
The Trouble Tickets page will appear:
Click any of the
column headers to sort your TT entries.
To modify or add a new message or to view details for a specific trouble
ticket, click the corresponding title link and enter changes into the
form that appears:
When a trouble ticket is answered, an asterisk (*) appears next to
the appropriate TT link in the Trouble Tickets page:
Click the TT title link to view the answer to your question in the
answer section.
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