Like all other services in H-Sphere, the e-mail service is a collection of resources, each incorporating certain functionality. These resources serve as bricks to build any kind of e-mail system. You can construct it from the following four resources:

• Mailboxes to send and receive mail from your account.

• Forwards to forward mail from your local mailbox to any other e-mail address.

• Aliases to create alternative addresses for your existing mailboxes.

• Lists to send mail to multiple users.

Each of these resources has its individual properties.

To open your mail settings page, select Mail Info in the user menu:

In the page that appears, select the domain from the drop-down box and click the Go button:

The window that opens is the mail information for the selected domain:

The Object section that appears lists the resources that constitute your mail service. On the right of each resource there is an icon showing its type. Click the icon to view or change resource properties.

To add a new resource, click Add New Mail Resource at the bottom of the list. A new form appears:

Four types of resources are available in the drop-down box:

• mailboxes;

• mail forwarding rules;

• mail aliases;

• mailing lists.

Mailboxes

If you select Mailbox, the following form will appear:

1. E-mail address: enter the name of the mailbox, you would like to create.

2. Password: set a password for this mailbox, as you want it to be.

3. Comment: enter a comment that will help you identify this address among other mail resources.

If you select Mail Forward from the drop-down box above, the following form will appear:

1. Local e-mail address: enter the address that your mail will be forwarded from.

2. Remote e-mail address: enter the address your mail will be forwarded to. This can also be your local address, in which case you must write it in full.

3. Comment: add a comment that will help you identify this forwarding rule among other mail resources.

Aliases

If you select Mail Alias from the drop-down box above, the following form will appear:

1. Local e-mail: enter the alias name you would like to create.

2. To Mbox: select the local mailbox for which you would like to create the alias.

3. Comment: add a comment that will help you identify this alias among other mail resources.

Mailing lists

If you select Mailing List from the drop-down box above, the following form will appear:

1. E-mail address: the devoted e-mail address, that mail will be forwarded to subscribers from. Important: you can only enter a new e-mail address. If you need to use an existing address, first delete the resource that uses it.

2. Comment: add a comment that will help you identify this address among other mail resources.

Configuring Mail Resources

• Quota: change the quota for this specific mailbox. Mailbox quota is not related to the site disk space quota. To change your mail quota, enter its new size in megabytes. You will be charged for the difference between this new amount and the default free amount. This charge will automatically be added to the recurrent fee at the beginning of each billing period.

• Catch All: designate the mailbox to receive messages sent to nonexistent e-mail addresses in this account. For example, somebody sends a message to support@yourdomain.com, which is not a valid e-mail address in your account. By default, this message will bounce back to the sender with an error notification. To have this message land into one of your mailboxes, for example webmaster@yourdomain.com, you should mark this account as Catch All. Each account can have only one Catch All mailbox. If you switch it ON for one account, it will go OFF for the old Catch All account.

• Password: click the icon to change the mailbox password. After you have changed the password, the old one becomes invalid. Remember your new password to log in for future sessions.

• Autoresponder: set your mailbox to react to incoming mail by responding to the sender with a preset message. You need to compose a separate response message for every mailbox. (For details see below)

• WebMail: go to the web e-mail client to send or receive e-mail messages.

• Delete: delete the mailbox. You cannot delete a Catch All mailbox. To delete such a mailbox, switch Catch All OFF.

• Trouble Ticket: send your technical administrator a Trouble Ticket to get assistance with the mailbox.

• Mail list: name of the mailing list. Click the Edit icon to configure its settings (for additional information on how to configure your mail list according to your requirements please read documentation at www.ezmlm.org.

• Description: a comment that will help you identify this mailing list among others.

• Subscribers: to add/remove subscribers to this mailing list, click the Edit icon. The total number of subscribers the mail is sent to is displayed in the brackets.

• Moderators: to add/remove moderators of this mailing list subscribers, click the Edit icon. The total number of moderators is displayed in the brackets.

• Delete: to delete this mailing list, click the Trash icon.

• Trouble Ticket: send your technical administrator a Trouble Ticket to get assistance with this issue.

  Adding/Removing Subcribers to your Mail List

  Click the Edit icon in the Susbscribers field. The following form will appear:

  

  Mail domain - click it to get back to the Mail Info page.
  Mail List indicates which Mail List subscribers are added to.
  Subscription address - the e-mail address Internet users must write to in order to be added to the mail list.
  Subscription address - the e-mail address the Internet users must write to in order to be removed from the mail list.
  Email Address lists all active subscribers of your Mail List.
  Action - remove any of your subsribers from the Mail List.
  Remove all subscribers - click the Trash icon to delete all the mail list subscribers at once.
  Add Subscribers - add subsribers one by one. Click the Add button to confirm your query.
  Batch Subsribers Creation - add several subscribers at once. Separate e-mail addresses by pressing the "Enter" key.

  To send a message to a mailing list, follow these steps:

  1. Launch the web client from any mailbox;

  2. Compose the message; and

  3. In the To: field enter the mail list e-mail address.

   

  Autoresponders

  Autoresponder is an attribute of a mailbox. Whenever a message arrives in a mailbox, the system immediately sends a uniform response back to the sender. Use this form to compose an autoresponse:

  

  • Send a Copy To: the optional e-mail address that copies of response messages will be e-mailed to.

  • Subject: the subject of the response message, e.g. receipt confirmation.

  • Message: the body of the response message, e.g. Your message was received. Thank you.