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For
more information contact HitSites Support at
support@hitsites.net
H-Sphere has a fully automated billing system. Every time you
add a new resource (domain, mailbox, account, etc.), it includes its
price into your bill. When your credit exceeds a certain
amount, the system charges it from your credit card.
H-Sphere billing system supports several payment types:
- Credit card - this type of payment allows you to pay for
resources online. H-Sphere supports several type of credit cards
(Visa, Master Card, American Express).
- Check - you must send a check to the specified location.
After the check is received, the account will become available for
use.
- Trial - in some plans you can sign up as a trial user,
which will allow you to become familiar with the system. If you
don't like it, you don't have to pay anything. If you like the
system and decide to become a pay user, you will be charged for the
services you used during the trial period.
To work with the billing system, select Billing in the user
menu:
This will open several sub-items. Here is what they are for:
- Online Price: lists prices for the resources (services) you can
buy.
- Online Invoice: shows your balance and charges for this specific
billing profile.
- Online Sum Invoice: shows charges for any of your billing
profiles broken down by payment intervals.
- Billing Profile Info: here you can view or modify your billing
and contact info.
- Money Back: here you can remove your account and claim your
money back.
Billing Profiles
A
billing profile is a collection of your billing details, such as
billing info (essential for checks) and
credit card info. The latter is valid only
for credit card payment. H-Sphere supports multiple billing profiles
(see below). You can modify neither billing
info nor credit card info in the billing profile, you can only create
a new profile. You cannot delete a billing profile either. When you
sign up as a pay user, a new billing profile is created. A new billing
profile can be created under an existing billing profile as well. For
trial users, no billing profile is created. The system, however, keeps
track of all trial user's purchases and includes them into his bills
available in Online Invoice.
Multiple Billing Profiles
H-Sphere supports multiple billing profiles. This feature gives you an
opportunity to use several billing info or credit cards in turn,
activating the address you would like to get bills at or the credit
card to be charged. Also, you can share Billing information between
your accounts. This means you can pay with one card / receive bills at
one address for all your accounts. Settings are configured
individually for each billing profile. To create a new billing profile
or view the settings of the existing profiles select Billing Profile
Info in the Billing menu. You would be taken to the page similar to
this:
-
New Billing Profile: Here you can create a new billing
profile. After you create it, it will be the active profile.
-
Change Billing Profile: Here you can activate any of you
billing profiles. Select the profile you want and press Activate.
-
Billing period: Here you can change the payment interval for
your account. Payment interval can be different for various accounts
within one billing profile.
You
cannot modify billing information in any billing profile, you can only
create a new profile. You cannot delete your billing profiles.
When you sign up as a pay user, a new billing profile is
created. To create a new account under an existing billing profile,
select Account Info -> Add Account.
If
you sign up as a trial user, no billing profile is created.
Still, the system keeps track of all your purchases and includes them
into your bills. You can see these bills on the Online Invoice page
(see below).
Online Price
This page lists prices for the resources (services) that are or can
be included into your account:
Click
for an enlarged view.
- Free Units: the minimum number of units of the resource
you will initially get for free.
- Setup Fee: single-time amount payable at the moment when
a unit of this specific resource is purchased.
- Usage Fee: the amount payable at the end of each payment
interval for the resource you have used. It is also charged when you
change to a different plan or delete this resource; in such case it
is calculated for the period from the beginning of the payment
interval to the moment of resource deletion or plan change. Usage
fee is nonrefundable.
- Recurrent Fee: the amount payable at the beginning of
each payment interval for the resource you have purchased. If a
resource is purchased in the middle of the payment interval, the
recurrent fee is calculated for the period from this moment to the
end of the payment interval Recurrent fee is refundable adjusted for
refund percentage.
- Refund Percentage: the part of the recurrent fee that
will be returned to you if you cancel the resource.
Empty fields mean that the nothing is charged for this resource. If
all fields for a specific resource are empty, this resource is free.
Online Invoice
This page displays your invoice for this billing profile and only
for one account on the contrary to the Online Sum Invoice page which
lists bills for all of your accounts. An invoice consists of
consequent bills:
Balance
shows how much money you have on your balance. A
negative balance shows how much you owe for the services used. This is
usually appropriate for users who pay by check and for credit card
users whose credit cards failed to be charged.
Credit restricts your ability to buy new resources in case your
credit card fails to be charged or you have run out of your 'check'
money.
-
Description: the name of your current account.
-
Amount: the amount accrued for the billing period. This
amount consists of accruals for all resources, including the setup,
recurrent and usage fee. However, it does not include or depend on
factual charges, nor is it related to debits and credits to the
account. For example, if you were accrued a $10 setup fee, the Amount
will show $10.00, even if your credit card has been
immediately credited by this amount.
- From: the beginning of the payment period.
- To: the end of the payment period. In the example
illustrated above, Opened means that the billing period has
not finished.
A new bill is created for every new payment interval. The initial
setup fee is put in a separate bill.
To view details of any bill in the invoice, click its Description
in the first column. The picture below illustrates details of the
initial setup bill:
Click for
an enlarged view.
Online Summary Invoice
Here you can select of which billing profiles you would like to get
bills. If you are just starting with your account, it will look
similar to the following:
The Online Summary Invoice page displays all the bills of the
selected billing profile regardless of the account.
Select the profile from the box and press the Get Invoice
button.
If you signed up as a trial user, no billing profile was created
for your account. However, H-Sphere keeps track of all your purchases,
which you can see on the Online Invoice page.
When you sign up as a new pay user, a new billing profile is
created. To create a new account under an existing billing profile,
select Account Info -> Add Account.
For details on this page see the
Online
Invoice section above.
Billing and Credit Card Info
Billing Info comprises the details such as first and second
names, company name, phone, e-mail and address you provided at the
sign up aside from your contact info. This is where the admin mails
bills if you has chosen to pay by check. This info is also used to
contact the person responsible for the financial aspects of your
account.
Credit Card Info comprises the number, name and expiry date of
user's credit card.
Both Billing and Credit Card Info can be different for the each
billing profile. If you are a trial user, the Billing Profile Info
page is your gateway to sign up to a pay plan:
If you have already signed up for a pay plan, your Billing Profile
Info page will show all details of your billing profile.
Money Back
This feature allows you to claim all your recurrent and usage
payments back if you decide to quit hosting during the Money Back
period. Note: The setup fees for any resources will not be
refunded.
Not all plans allow to claim money back. To find out whether this
feature is available under a plan, go to the signup/login page and
click the link that says: To compare available hosting plans and
price schemes, please click here. In the form that appears, check
the boxes to the plans you want to compare or click the Plan group
link to compare grouped plans and their price schemes. In the first
section of the chart that appears find Money Back Guarantee.
To claim the money back, select Money Back in the Billing
menu. The following page will appear:
After you click the first link, your account will be suspended:
The
amount due will be sent by check to the address you specified in the
Billing Info.
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