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Tier 3 Support includes
advanced account and server administration tasks.
Tier 3 Support includes,
but is not limited to:
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Installation of custom
software. If you need software installed, and it is not on our
above list of supported software, the installation may be
considered a level two installation. Please check with our Support
Department for verification.
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On a Unix platform, a
task is Tier 3 if the installation involves editing source code or
make files or performing an interactive installation.
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Advanced ASP or CGI
troubleshooting. Advanced troubleshooting is anything beyond the
scope of checking for proper file permissions and system
configuration, including examining, changing, or adding code to
your script.
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