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Ecommerce F.A.Q.

 
  1. How do I become a reseller?
     
    Click here....it's that easy!
      
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  2. How do I bill my customers?
     
    Your control panel allows you the option of automatically billing your customers via credit card (if you have a compatible online gateway).  You can also choose to manually bill customers (in instances where your payment gateway or merchant account provider isn't presently compatible with our interface) by choosing the "Dummy Gateway" option.  This allows customers to input their credit card information so that you can charge them using a standard swipe box or other credit card charging mechanism.

    Paypal is not currently an available option.

    You can also choose to only allow your customers to send checks as payment.
      
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  3. Who will support my customers?
       
    Any support for your customers is your responsibility.  If you encounter an issue that you cannot resolve, please contact HitSites support staff.  We are unable to provide direct support to your customers.
      
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  4. Will my customers know that I am a reseller?
     

    No.  You can customize the interface your customer sees to reflect your own corporate branding.  You will have your own masked nameservers as well.  This fully brands your hosting company.

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  5. Do my customers have access to a control panel?
     
    Absolutely.  You control the look and feel of the control panel that your customers access.  Your customers have the same abilities as standard HitSites customers.
     

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  6. How do I get support from HitSites?
     
    Contact support@hitsites.net.
      
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  7. How do I customize my control panel?
     
    Once logged in to your administrative control panel, click the "Look and Feel" link.  This will give you access to all customizable areas of the control panel.
     
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  8. Do you have a user manual that I can use to help my customers?  Can I brand this as my own?
     
    Our online H-Sphere User's Guide is constantly changing to reflect the upgrades we perform on the system.  You can copy all of the information from the website to build your own user's guide.
      
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  9. Who is your reseller program geared towards?
     
    Our program is designed to meet the needs of hosting entrepreneurs as it offers a complete turn-key system.  Setup literally only takes a few moments.  We encourage developers with customers they'd like to host themselves, ISP's, and other internet organizations to make use of the fabulous resource our reseller package makes available.
     
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