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The Beginning of the
Effortless Web. |
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Hosting
F.A.Q. |
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- What is the difference between
UNIX and Windows accounts?
Unix provides secure and reliable environment perfect for
most of the hosting needs, but sometimes you want to take
advantage of some Windows applications such as MS Access or ASP
scripting. For that you might want to use NT.
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- What happens if I exceed my disk
space or transfer limit?
Additional disk space and/or transfer (bandwidth) used
during a billing period will be automatically billed at the rate
shown with your hosting plan. You have the option to
purchase additional disk space and/or bandwidth for any given
billing period at a rate lower than would be charged for the
excess. All information relating to use of disk space,
bandwidth, and purchasing additional units is available through
your control panel interface.
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- How do I setup another website?
Please view the Using
Multiple Accounts section of the
H-Sphere User Guide.
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- How do I move from a Windows 2000
to a UNIX account (or vice versa)?
First, you will need to sign up for the account you wish to
change to. Once you have all of your access information
(FTP, FrontPage setup, etc.) you will need to physically move your
content from one account to the other (and literally from one
server to the other) using FTP or another tool. Once all
data is moved, your email addresses have be re-established, and
you're sure the site is working properly, you may cancel your old
account throught the control panel.
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- Do you host
adult websites?
No, we do not host adult websites, we do not allow adult content
to be displayed on any websites hosted on our servers, and we do
not allow our resellers to host adult websites.
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What
type of backbone connections do you have?
| Our Data Center
features: |
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OC-12 SONET Ring connectivity
to multiple backbone providers POPs. |
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A controlled (temperature,
humidity, static and airborne particles) environment designed
for maximum server reliability. |
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Advanced fire suppression
systems. |
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Diesel powered generators
capable of independently sustaining server operations for more
than a week, surge suppression and UPS systems
for individual servers. |
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Multiple-SCSI backup cluster
system for data storage and recovery. |
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| Network
Specifications |
A flagship data
facility equipped with complete state-of-the-art Cisco
systems including redundant Cisco 7513 routers, a Gigabit
Ethernet network, and a 24x7 Network Operations Center |
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| AT&T, UUnet,
Level3, and Global Crossing Backbones |
SONET Ring
technology with dual OC-12 and multiple DS-3 fiber optic lines
for backbone fail over. Bandwidth capacity kept at twice the
peak usage
rate. BGP-4 routing protocol provides stable, efficient and
intelligent routing. |
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- Can I upload files from any
computer with an internet connection?
Yes. You can access our file upload utility through your
control panel, which can be accessed with your username and
password from any computer with an internet connection.
Also, if the computer you are working on has an FTP program
installed (such as CuteFTP, WS_Ftp, etc.) you can upload files
via FTP.
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- Can I
purchase additional disk space?
Yes, you have the option to either upgrade your hosting plan at
any time or purchase only the additional disk space you need on
a monthly basis through your control panel.
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- What
happens if I purchase additional products in the middle of the
month?
Any additional resource purchases will be pro-rated accordingly.
The charge will be calculated based on the date when the
resource was purchase to the end of the billing cycle.
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My domain hasn't resolved and I need to upload my site, how
do I do this?
In your control panel, click FTP/User Account.
There you will find your Host Name and Login
(which may be different than your control panel login username).
You will also see Password with
graphic. Click the graphic to change your password.
In your FTP program on your computer, create a new site and enter
the hostname, login and password. You will now be able to
access your site and upload your files.
If you need further assistance using your FTP program please see
the program help files.
HitSites recommends
CuteFTP &
WS FTP. However, an extensive list of available FTP
programs can be found
here.
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