Hosting Ecommerce Design Client Care Resellers Sign Up

 
F.A.Q. Index
Hosting F.A.Q.
Client Care F.A.Q.
Ecommerce F.A.Q.
Reseller F.A.Q.
Site Studio F.A.Q.
H-Sphere F.A.Q.
Billing F.A.Q.
Email F.A.Q.
  - Outlook Settings
  - Communicator
H-Sphere User Guide
 
 
 

 
The Beginning of the Effortless Web©

 

Frequently Asked Questions

 

Hosting

Ecommerce
  1. What is the difference between UNIX and Windows accounts?
      
  2. What happens if I exceed my disk space or transfer limit?
        
  3. How do I setup another website?
      
  4. How do I move from a Windows 2000 to a UNIX account (or vice versa)?
      
  5. Do you host adult websites?
      
  6. What type of backbone connections do you have?
       
  7. Can I upload files from any computer with an internet connection?
      
  8. Can I purchase additional disk space?
      
  9. What happens if I purchase additional products in the middle of the month?
      
  10. My domain hasn't resolved and I need to upload my site, how do I do this?
  1. How do I know which ecommerce software to choose?
     
  2. Do I have to use software you offer?
     
  3. How do I install my PDG ecommerce software?
     
  4. Can I accept credit cards on my site?  Will it be secure?
      
  5. I forgot my Miva password, what should I do?
      
  6. Where can I find more information about any of the shopping carts you have listed on the site?
      
  7. Do you support additional ecommerce software?
      
  8. Where can I find other shopping carts/ecommerce software?
     
Client Care Reseller Information
  1. I need support, but I'm not sure which Tier my request falls under, how do I find out?
      
  2. Will I be billed for a server or network problem?
      
  3. How should I request support?
     
  4. How will support charges be assessed to my account?
     
  5. Will I be notified that my support request is billable prior to performing the task?
     
  6. What do I do if I need support after hours, during a holiday, or in case of emergency?
      
  7. What do I do if my question isn't answered here?
  1. How do I become a reseller?
     
  2. How do I bill my customers?
     
  3. Who will support my customers?
      
  4. Will my customers know that I am a reseller?
     
  5. Do my customers have access to a control panel?
      
  6. How do I get support from HitSites?
     
  7. How do I customize my control panel?
     
  8. Do you have a user manual that I can use to help my customers?  Can I brand this as my own?
     
  9. Who is your reseller program geared towards?
Site Studio H-Sphere Control Panel 
  1. How do I create a new page?
     
  2. How do I change my site templates?
     
  3. How do I upload images?
     
  4. Are there additional images available inside Site Studio?
     
  5. Can I create a new site without losing my old site?
     
  6. Can I work on my site from any computer with an internet connection?
     
  7. Where is the documentation for Site Studio?
     
  8. I have a problem or question about Site Studio, how do I get support?
  1. How do I login to my control panel?
     
  2. What can I do with my control panel?
     
  3. Will there be additional capabilities in the future?
     
  4. What do I do if I forget my control panel password?
     
  5. How do I get help with control panel functions?  Who do I contact with questions?
     
  6. Can I access my control panel from any computer with internet access?
     
  7. Is there a user manual for the control panel?
     
  8. What is the TT icon on some of the pages for?
Billing   Email
  1. What types of payment does HitSites accept?
     
  2. Please explain how the 15-day free trial works.
     
  3. When will my account be billed?
     
  4. Do I have access to my invoice data?
     
  5. How do I change my account/billing information?
     
  6. Who do I contact with billing questions and how?
     
  7. How do I cancel my account?
     
  8. What do I do if my account has been suspended?
     
  9. What do I do about the "RESOURCE LIMIT" messages in my email.
  1. What are my POP3 and/or SMTP servers?
     
  2. How do I connect to my email with Outlook/Outlook Express/Eudora/Netscape Mail/etc.?
     
  3. Can I access my email through a browser from any computer with an internet connection?
     
  4. I'm getting an error trying to connect to the servers with my mail client (Outlook, Eudora, etc.), what do I do?
     
  5. How do I setup an email account to forward to another email account?
     
  6. How do I manage Mailing Lists?

 
   

  Home   |   Sign Up   |   About Us   |   Contact Us   |   Site Map

888.447.4678  -  Fax: 231.938-8029

Email

© 2003 HitSites.net - A Divison of Oaktree Web Services, LLC - All Rights Reserved.