1. What types of payment does HitSites accept?
    
   We accept Visa, MasterCard, and American Express.  We accept eChecks only for annual subscriptions, and no longer accept paper checks.
   
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2. Please explain how the 15-day free trial works.
    
   If you wish to test out our services, just sign up for either a Unix or Win2k Basic plan.  You will have full access to nearly every service we offer.  Create your website, emails and more while on the trial, and if you're satisfied, simply pay the charge when the trial is over.  You can also upgrade to a more robust plan at any time without losing your site data! 
    
   Please note: When signing up for a trial, please be sure to choose the platform (Unix or Win2k) you intend to continue to work with.
    
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3. When will my account be billed?
    
   Your account is automatically billed on the billing cycle anniversary date of your original sign up.  This means that if you signed up for a quarterly payment plan, your credit card will automatically be charged every 3 months.
     
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4. Do I have access to my invoice data?
   
   In the control panel under "Billing" you can see all of your billing data.
   
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5. How do I change my account/billing information?
   
   If you need to change information such as address, credit card used for billing, expiration date, etc., simply create a new billing profile with this information and activate it.
   
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6. Who do I contact with billing questions and how?
   
   Send an email to billing@hitsites.net with any questions.  One of our account representatives will respond as soon as possible.
   
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7. How do I cancel my account?
    
   In the control panel choose "Money Back".  This will cancel your account, delete your data, and notify our billing department who will assess any final charges on your account and issue appropriate refunds.
   
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8. What do I do if my account has been suspended?
   
   If the control panel says that your account is suspended you can instantly regain access by paying the amount due with a credit card.
   
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9. What do I do about the "RESOURCE LIMIT" messages in my email.
   
   If you get a message like this: mailbox: user@yourdomain.com has used 4.92 MB out of 5 MB limit, it means you have 4.92 MB of mail stored in your mailbox on the server.

   Mailboxes will not allow a message to be delivered that exceeds the available mailbox space. You should NOT "store" mail on the server as this will prevent e-mail from being delivered to you that is larger than the remaining available mailbox space.

   You should NEVER set an e-mail client (Outlook, Netscape Mail, Eudora, etc.) to "Leave a copy of messages on the server". If you are using the WebMail interface to manage your mail, and you want to keep your mail on the server, you can purchase additional mailbox space by increasing the quota for that mailbox in the mail control screen of your control panel.

   If you get a message like this: user: userid has used 93.23 MB out of 100 MB limit, it means you are reaching your plan's file space limit on the disk. You need to either delete some files or pre-purchase more disk space by clicking on the icon next to Disk Quota in your control panel.

   NOTE: If Transfer Log is enabled in your control panel, (required by Webalizer) it creates a copy of your recent raw log files in your disk space. These files constantly update and change size.  The old files are automatically deleted when they are seven to ten days old. If you are not using Webalizer or otherwise accessing your raw log files you should turn Transfer Log (Off) under Web Settings in your Control Panel.

   If you get a message like this: 4.9 GB of traffic has been used over this month out of 5 GB limit, it means you are about to be charged for additional bandwidth at the "Usage" rate listed in the Price screen under Billing in your control panel. To avoid paying the "Usage rate for the extra bandwidth, you can pre-purchase additional transfer traffic by clicking on the icon next to "Total Traffic" in your control panel.

   Mailbox and File Space are fixed limits in that when you run out you can't receive mail or add more files without purchasing more resources.

   Transfer Traffic (bandwidth) is NOT a fixed resource in that it will NOT stop users from loading your web site when you have exceeded your allocation. It simply monitors the usage and charges you for the excess consumed.

   
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